There may be reasons for some short periods between courses of treatment, but the review helps us to understand why some providers have higher rates.
Providers with higher rates are asked to supply a sample of patient records for review. This allows us to:
- understand the reasons for high rates of 28DR claiming
- raise awareness of the potential risks around 28DR claiming
- allow providers to review and amend their claiming procedures
Where inappropriate claims are identified, we’ll seek financial recovery and refund any patient charge.
We will continue to review the rate of 28-day reattendance across England and Wales.