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NHS Business Services Authority (NHSBSA) has been named one of the most inclusive employers in Britain by lesbian, gay, bi and trans equality charity Stonewall in its Top 100 Employers list for 2020. NHSBSA has placed 51st on this year’s list,…

Prescription processing is to become digital by default as the final phase of the Electronic Prescription Service (EPS) is rolled out across the country. The latest improvement to EPS - known as Phase 4 - allows prescriptions for all patients to be…

Every member of our staff has a responsibility to: provide good customer service try to resolve customer concerns as quickly, fairly and thoroughly as possible We use complaints as an opportunity to learn how we can improve our services to…