Before contacting us directly, check our website to see if your query has already been answered.
If you know which service you want to contact
Go to the contact us page for the service you want to contact:
England Infected Blood Support Scheme (EIBSS)
Healthy Start (Get help to buy food and milk)
Help with Health CostsThis includes contact details for:
- Dental Exemption Checking Service (penalty charges)
- Hormone Replacement Therapy Prescription Prepayment Certificates (HRT PPC)
- Low Income Scheme
- Medical and maternity exemption certificates
- Prescription Exemption Checking Service (penalty charges)
- Prescription Prepayment Certificates (PPC)
- Tax Credit Exemption Certificates
Overseas Healthcare Services including UK GHIC an UK EHIC
Total Reward Statements (TRS) - employee
Total Reward Statements (TRS) - employer
If you are not sure who to contact
Contact our switchboard by:
Telephone: 0191 283 8924
Fax: 0191 232 2480
Find out about call charges
Find out how we use your information when you call us.
We are piloting using new technologies to improve our telephone service. Find out how these new technologies use your information.
Opening secure emails from us
At times, we may need to send customers a protected email. To open these, you'll need to follow our Opening secure email guidance (Word: 27KB).
Our address
NHS Business Services Authority
Stella House
Goldcrest Way
Newburn Riverside
Newcastle upon Tyne
NE15 8NY