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Contact us

Before contacting us directly, check our website to see if your query has already been answered.

If you know which service you want to contact

Go to the contact us page for the service you want to contact:

NHS PensionsNHS Prescription Prepayment CertificatesNHS Hormone Replacement Therapy Prescription Prepayment CertificatesPrescription Exemption Checking ServiceNHS Low Income SchemeMedical and maternity exemption certificatesDental Exemption Checking ServiceNHS Tax Credit Exemption CertificatesOverseas Healthcare Services including UK GHIC and UK EHICNHS Dental ServicesNHS Learning Support FundNHS Student BursariesNHS Prescription ServicesNHS Injury Benefit SchemeEngland Infected Blood Support Scheme (EIBSS)Social Work BursariesData ServicesTotal Reward Statements (TRS) - employerTotal Reward Statements (TRS) - employeeNHS JobsHealthy Start


If you are not sure who to contact

Contact our switchboard by:
Telephone: 0191 283 8924
Fax: 0191 232 2480
Find out about call charges
Find out how we use your information when you call us.

We are piloting using new technologies to improve our telephone service. Find out how these new technologies use your information.

Opening secure emails from us

At times, we may need to send customers a protected email. To open these, you'll need to follow our Opening secure email guidance (Word: 27KB).

Our address

NHS Business Services Authority
Stella House
Goldcrest Way
Newburn Riverside
Newcastle upon Tyne
NE15 8NY