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Pensions Online (POL) downtime – August 2025
POL will be unavailable on the following dates due to scheduled system maintenance:
Sunday 24 August
If we need to bring POL down at short notice for urgent maintenance, we’ll advise you as soon as we can in advance via the POL homepage.
McCloud opt out service buy back
We are processing applications for members who opted out due to transitioning into the 2015 Scheme and wish to now buy-back all or partial service during the remedy period that they opted out for.
Employers should be aware that we require…
McCloud buy back confirmation letters
We have recently updated our McCloud buy back confirmation letters with clearer guidance. If you are approached by members who have already received their option letters, you can inform them ‘option 1’ is available for members to make payment.
If a…
Fifth episode of the NHS Pensions Podcast is live
The fifth episode of our NHS Pensions podcast is now available. The fifth instalment delves into the subject of Partial Retirement; focusing on what Partial Retirement is, who is eligible and what processes are involved in applying.
The podcast…
Compendia Touch upgrade – call out for employer testing
We need your help! We would like five employers to help test the upcoming changes to how POL is accessed through the HSCN network as part of the Compendia Touch upgrade. This should be a quick task, that will allow validation of the backend…
Redundancy retirement options event recording now available
We recently hosted a live event supporting NHS Pension Scheme members who are potentially facing redundancy. The event focused on the various redundancy options that members have and how the NHS Pension Service can support them.
The event covered a…
Redundancy guidance for employers
We have updated our redundancy guidance for employers. The updated guidance is available on our retirement webpage under the ‘redundancy’ heading.
TRS update for partially retired members
As you know, Total Reward Statements (TRS) and Annual Benefit Statements (ABS) are updated in August each year.
This year, members who are already receiving some of their pension benefits will not receive an updated Annual Benefit Statement. These…
Reminder: late AW8 retirement application submissions
We have identified an increase in the number of AW8 forms being submitted very late, or long after the members intended retirement date, resulting in an increase in complaints.
When an active member wants to retire and claim their pension (…