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This year’s heat maps have now been issued. They give you the results of how successful your ESR year end data was up to 31 March 2017. The heat maps now reflect data errors that are not always avoidable (overlaps, exceeding whole time, etc.) more…

The procedures at our Contact Centre have recently changed and our call handlers are now required to log specific information about calls received. This is for audit purposes and to ensure that the correct caller information is being recorded and…

In order to allow a third party access to a member’s pension information, we require a letter of authority from the member. We ask that letters of authority only hold details for one individual at a time. Each member should have a separate letter of…

Employers are required in legislation to provide information to NHS Pensions which enables Pension Savings Statements to be provided to members. This statement informs members whether they have exceeded the Annual Allowance limit in the NHS Pension…

Following feedback from both our members and employers, we have made the decision that a member will qualify for a protection of pay estimate free of charge if they: are over minimum pension age intend to retire within the next 12 months. The…

Pensions Online (POL) will be unavailable between the following times: 7pm on Friday 30 June and 7am on Monday 3 July 7pm on Friday 7 July and 7am Monday 10 July 7pm on Friday 28 July and 7am Monday 31 July. Please note: at times we may need…