The NHSBSA is working on behalf of the Department of Health and Social Care (DHSC) to support Care Quality Commission (CQC) registered Adult Social Care providers in submitting monthly data about the services they provide.
Submitting your data
You must submit data via the Capacity Tracker between the 8th and 14th day of each month (or the next working day where the 14th falls on a weekend or public holiday).
Our Adult Social Care Enforcement team can provide support and guidance to help you.
If you miss the data submission deadline on 3 consecutive months or any 4 months out of 12, you may be issued a Notice of Intent (NOI). We'll write to you to provide information and guidance on what you need to do to meet your contractual obligations.
After issuing an NOI, if you do not provide the data requested and do not have a reasonable explanation for not doing so, you may be issued a Final Penalty Notice.
For more information, read the Health and Care Act 2022: adult social care information provisions.
Adult Social Care providers can contact the NHSBSA Adult Social Care Enforcement Team if you:
- need support to submit your data
- have received a Notice of Intent (NOI)
- have received a Final Penalty Notice that you want to pay
- want to appeal a Final Penalty Notice
Contact the NHSBSA Adult Social Care Enforcement Team by telephone or email. We are open Monday to Friday from 8:30am to 4:30pm.
Telephone: 0300 330 2088Find out about call charges
If you have a query which relates to the Capacity Tracker, you can contact the Capacity Tracker Support Team by telephone or email. They are open Monday to Friday from 8am to 5pm, except on Bank Holidays.
Telephone: 0191 691 3729Find out about call charges