You can contact us online, or by phone or post.
We are open Monday to Friday from 8am to 6pm.
For payments, Drug Tariff, prescription endorsement, prescription searches and sorting and submission
You can contact us by:
Webform: https://faq.nhsbsa.nhs.uk/contact-us/
Email: nhsbsa.prescriptionservices@nhsbsa.nhs.uk
Telephone: 0300 330 1349
Textphone: 18001 0300 330 1349Find out about call charges
You can write to:
| Newcastle | Middlebrook | Wakefield |
|---|---|---|
| NHS Prescription Services Bridge House 152 Pilgrim Street Newcastle upon Tyne NE1 6SN |
NHS Prescription Services Ridgway House Northgate Close Middlebrook Horwich Bolton BL6 6PQ |
NHS Prescription Services 4th Floor Wakefield House Borough Road Wakefield WF1 3UB |
For reports and electronic systems
From 15 March 2023, there is now a new email address to contact Data Services.
To ensure that your query is dealt with promptly, please note that the Data Services Support team cannot assist with queries relating to Pharmacy Contractors registering for the Information Services Portal (Schedule of Payments), MYS, change of F Code, pharmacy closures or ownership questions, patient prescription penalty charge notices, prescription recall requests and PPRS.
You can contact us by:
Email: DataServicesSupport@nhsbsa.nhs.uk
For entitlement to free prescriptions or prescription prepayment certificates (PPC)
You can contact us:
Online: using our online form to send us an email or buy or renew a PPC online
Telephone: 0300 330 1341
Textphone: 18001 0300 330 1341Find out about call charges
You can write to:
| Newcastle | Middlebrook | Wakefield |
|---|---|---|
| NHS Prescription Services Bridge House 152 Pilgrim Street Newcastle upon Tyne NE1 6SN |
NHS Prescription Services Ridgway House Northgate Close Middlebrook Horwich Bolton BL6 6PQ |
NHS Prescription Services 4th Floor Wakefield House Borough Road Wakefield WF1 3UB |
For manufacturer or supplier updates to Dictionary of medicines and devices (dm+d)
For manufacturer or supplier updates or changes to dm+d you can contact us by:
Email: pippa@nhsbsa.nhs.uk
You can write to:
Medicines Data
NHS Prescription Services
2nd Floor
Bridge House
152 Pilgrim Street
Newcastle upon Tyne
NE1 6SN