Help and support for recruiters

We’ve published this range of information and resources to support recruiters with the NHS Volunteering service.

Your NHS Volunteering account

If you want to start advertising on the NHS Volunteering service, email nhsvolunteering@nhsbsa.nhs.uk

We’ll need to check you’re eligible to advertise on the service and then agree a start date for your organisation.

Setting up your NHS Volunteering account

When you’ve got your start date, you'll need to create your NHS Volunteering account. We've published a quick guide as well as more detailed guidance to help you set up your account.Quick guide - how to set up your NHS Volunteering account (PDF: 115KB)Setting up your NHS Volunteering account (PDF: 576KB)Watch our video on how to set up your NHS Volunteering account on YouTube

Signing in to your NHS Volunteering account

NHS Volunteering uses multifactor authentication to keep the service secure.

You’ll need to download the Microsoft Authenticator app onto your mobile device to access your account. When you sign in, we’ll ask you to enter a security code from the app.

We've published guidance about how to use the Microsoft Authenticator app to help you to sign in to your account.Signing in to your NHS Volunteering account (PDF: 345KB)

Resetting your NHS Volunteering password

We've published guidance about how to reset your password.Resetting your NHS Volunteering password (PDF: 477KB)

Managing your organisation's details

We've published guidance about how to manage your organisation's details.How to view and manage your organisation's details (PDF: 513KB)

Create and manage NHS Volunteering opportunities

We've created guidance to help you create and publish NHS Volunteering opportunities, as well as managing opportunities.How to create and publish an NHS Volunteering opportunity (PDF: 1.8MB)Watch our video on how to create and publish NHS Volunteering opportunities on YouTube How to manage your opportunities (PDF: 1.1MB)Watch our video on how to manage NHS Volunteering opportunities on YouTube

Other ways for potential volunteers to apply

Potential volunteers do not have to apply using the NHS Volunteering service. When you advertise an opportunity, you can direct them to apply using:

the NHS Volunteering service
your own system, web page or form

Contact and support

For help and support with using the NHS Volunteering service, you can contact us by:

Telephone: 0300 330 0012
Email: nhsvolunteering@nhsbsa.nhs.uk

We're available Monday to Friday, 8am to 5pm (except bank holidays).

Find out about call charges