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Case study - Save valuable space by digitising HR records

Client: North East Ambulance Service NHS Foundation Trust


The North East Ambulance Service NHS Foundation Trust (NEAS) operates across Northumberland, Tyne and Wear, County Durham, Darlington and Teesside. They provide an Emergency Care Service to respond to 999 calls and a Patient Transport Service (PTS). This provides pre-planned non-emergency transport for patients in the region.

Since 2013 they have delivered the NHS 111 service for the region, providing urgent medical help and advice. They have demonstrated how this service can run alongside the 999 service to provide a seamless access point for patients.

The problem

Maintaining the HR files and information of all the staff who help to keep this vast network running is a big undertaking. Paper files take up large amounts of space and are difficult to locate, which means more time searching and less time dealing with other important HR issues.

The solution

NHSBSA Scanning Services quickly created a joint team to develop the project plan. The solution included site visits to fully understand current file structure, storage and the working environment. All while developing close working relationships with the NEAS project leads.

The result

The NEAS scanning project was completed successfully, finishing on time and within budget while exceeding quality targets. NEAS have continued to work with the NHSBSA, including a joint project to help scope the requirements to digitise their offsite archive.

"The NHSBSA worked with our project team to develop a programme which delivered a high-quality solution, against our requirements to time and cost. We will certainly consider further developments across the Trust in partnership with the NHSBSA as our preferred supplier."

Roger French, NEAS Director of Finance and Resource