Authorised signatories within Hospital Trusts must inform us of hospital:
- ePACT codes for prescribing purposes
- cost centres
- prescribers within their organisation
Additions, deletions and changes to organisational and prescriber data need to be emailed to prescriptioninformation@nhsbsa.nhs.uk using the relevant form.
Queries
If we have any queries, we’ll email the original sender of the notification.
No changes can be made to our systems until we receive a satisfactory response to the query. More complex queries can be discussed by telephone, but must always be followed up with written confirmation of the action agreed.
Accepting notifications
Only notifications submitted by authorised signatories will be accepted.
The senior authorised signatory within the organisation is responsible for authorising other signatories.
Notifications sent by individuals who are not nominated authorised signatories will not be accepted.
Changing data
If you need to change any organisational or prescriber data held by us for your organisation, contact an authorised signatory who'll be able to submit this on your behalf.
Notify us about changes
Find the most up to date information and forms relevant to your organisation or prescriber type.
Contact us
For further information, contact us by:
Telephone: 0191 203 5112
Email: prescriptioninformation@nhsbsa.nhs.uk
Business hours are Monday to Friday, 8am to 4pm.
Festive period opening hours
Our opening hours over the festive period are as follows:
- Tuesday 24 December 8am to 4pm
- Wednesday 25 December - Closed
- Thursday 26 December - Closed
- Friday 27 December - Closed
- Saturday 28 December - Closed
- Sunday 29 December - Closed
- Monday 30 December 8am to 4pm
- Tuesday 31 December 8am to 4pm
- Wednesday 1 January - Closed
Normal business hours will resume from 2 January 2025.