Authorised signatories within Hospital Trusts must inform us of hospital:
- ePACT codes for prescribing purposes
- cost centres
- prescribers within their organisation
Additions, deletions and changes to organisational and prescriber data need to be emailed to firstname.lastname@example.org using the relevant form.
If we have any queries, we’ll email the original sender of the notification.
No changes can be made to our systems until we receive a satisfactory response to the query. More complex queries can be discussed by telephone, but must always be followed up with written confirmation of the action agreed.
Only notifications submitted by authorised signatories will be accepted.
The senior authorised signatory within the organisation is responsible for authorising other signatories.
Notifications sent by individuals who are not nominated authorised signatories will not be accepted.
If you need to change any organisational or prescriber data held by us for your organisation, contact an authorised signatory who'll be able to submit this on your behalf.
Notify us about changes
Find the most up to date information and forms relevant to your organisation or prescriber type.
Hospital ePACT codes
These procedures only relate to hospital units that issue FP10 prescriptions that will be dispensed in the community.
These forms are processed by us and ultimately recharged to Hospital Trusts using the hospital ePACT code identified on the FP10 prescription form.
The subsequent prescribing information will be available on hospital ePACT. If you have any queries on hospital ePACT, contact our Information Services team by:
Telephone:0191 203 5050
New Hospital ePACT codes
New hospital ePACT codes are issued to the Hospital Trust from ODS (Organisational Data Service, part of NHS Digital) via the Trust's OC1 contact.
If you have any queries regarding the ODS, please contact their National Helpdesk Exeter by:
Telephone: 01392 251289
Confirmation of new ePACT codes allocated by the ODS must be forwarded to us along with the appropriate form:
Change of Hospital ePACT code details
Changes to hospital ePACT code information can be sent direct to us. However, if a replacement code is required the Trust should contact the ODS (as per the instructions above for ‘New Hospital ePACT codes’).
For other cosmetic changes, use the change of hospital ePACT code details form.Change of hospital ePACT code details (Excel: 58KB)
Closure of Hospital ePACT codes
When a hospital ePACT code is no longer required for prescribing purposes, the Trust should complete the closure of hospital ePACT code (Excel: 52KB) form.
Where we have been notified of a new hospital ePACT code, allow 5 working days prior to ordering pre-printed prescription pads.
Unless notified of a query by us, the Trust will not receive confirmation that the code has been added to our systems.
Hospital ePACT code prescription pads are ordered from Xerox (UK) Ltd using the Xerox (UK) Ltd ordering procedure.
If the Hospital Trust does not supply information to us in a timely manner, prescription costs may be attributed to an incorrect organisation.
Cost centres within a Hospital Trust
New cost centre
Using the relevant forms, the Trust must advise us when a cost centre is formed as the result of:
- merging 2 or more cost centres
- splitting a cost centre into 2 or more cost centres
- a new cost centre opening, such as for Non Medical Prescribers
- the Hospital Trust relinquishing a hospital ePACT code in order to monitor prescribing at an individual level
New cost centre details
A new cost centre can only be set up on our systems if either a named doctor, a generically named spurious code or one or more non-medical prescribers are also added at the same time. As such, you must also complete and send the relevant notification form together with this form, omitting practice code field only.
Once actioned, the authorised signatory will be notified by email of the new cost centre code.
Following confirmation of the cost centre code, the Hospital Trust will be able to order personalised prescription pads from Xerox (UK) Ltd in respect of the new prescribers within the cost centre using the Xerox (UK) Ltd ordering procedure.
Change of Cost Centre details
The new or updated information will be sent to Xerox (UK) Ltd and any replacement pads will bear the new or updated information, where applicable.
Medical prescribers within a Trust
Where a cost centre has been created to monitor prescribing at individual level, an authorised signatory at the Trust must advise us of any doctor additions, deletions or changes to information, such as a change of surname, by using one of the relevant forms listed:
GPs are issued with a doctor’s index number (DIN), which is used as their prescribing code on prescriptions.
To request a GP Prescribing Code or Doctors Index Number (DIN), contact your local NHS Area Team.
Contact details for your Area Team an be found via the search function on the performers list website.
Spurious doctor codes are issued to Trusts:
- for a hospital doctor who does not have a DIN Code
- as an additional prescribing code for a GP working in more than one practice / cost centre, in order to monitor prescribing in each practice / cost centre
A spurious code will only be issued to a GP whose DIN code is already in use at another practice / cost centre or for hospital doctors who are not issued with a DIN code.
Locum doctors should use the prescribing code of the doctor for whom they are providing locum services.
Where a spurious code has been requested, the authorised signatory will be notified of the new codes by email.
Following confirmation of the new code(s), the Trust will be able to order personalised prescription pads from Xerox (UK) Ltd in respect of the new spurious code details using the Xerox (UK) Ltd ordering procedure.
Non-medical prescribers within a Trust cost centre
An authorised signatory at the Trust must advise us of any non-medical prescriber (NMP) additions, deletions or changes to NMP information, such as a change of surname, by using one of the relevant forms listed:
Non-medical prescriber joining a GP practice or cost centre (Excel: 54KB)Non-medical prescriber leaving a GP practice or cost centre (Excel: 54KB)Change of non-medical prescriber details (Excel: 61KB)
Once actioned, the new or updated information will be sent to Xerox (UK) Ltd and any replacement pads will bear the new or updated information, where applicable. Personalised prescription pads from Xerox (UK) Ltd must be ordered using the Xerox (UK) Ltd ordering procedure.
For further information, contact us by:
Telephone: 0191 203 5112
Business hours are 8am to 4pm.
On Friday 23 December 2022 our core hours will be 8am to 12pm.