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Claim for a Vaccine Damage Payment

Make a claim online

The VDPS online claim form is a public beta service. This means that it's an early version of our new online claim form. It allows us to test and improve the digital claim process based on your feedback.

Once we receive your claim you'll receive an email from This email will include a reference number unique to your claim. You'll need to quote this reference number when you contact us. If you do not receive an email within 10 working days of submitting your claim, email us at:

You can also download and complete a Vaccine Damage Payment claim form. There are three versions of the form that you can use to submit a claim for a Vaccine Damage Payment:

Claim form for claiming on your own behalf (PDF: 227KB)Claim form for claiming on behalf of someone else (PDF: 239KB)Claim form for claiming on behalf of someone who has died (PDF: 233KB)

If completing a paper form, send it to us at the postal address or email address printed on the form.

This claim form may not be suitable for users of assistive technology. To request this in a more accessible format, email us at

If you need help to make a claim, you can contact us:

Monday to Friday, 8am to 4:30pm

Find out about call charges

Making a claim on behalf of someone else

To claim for a Vaccine Damage Payment on behalf of someone else, you must provide evidence that you have the authority to act on their behalf. You must therefore include evidence of power of attorney.

To claim on behalf of a person who has died, you must be managing their estate. You must therefore send us a copy of their death certificate and one of the following documents:

  • letter of administration
  • Last Will and Testament
  • grant of probate
  • Deed of Trust

We are unable to progress your claim until we have received the required documents.

How we assess your claim

Your claim will be looked at by an independent, third-party medical assessor. They assess claims on a case-by-case basis.

The assessor will consider your full medical records along with all available scientific evidence. They decide if you are due a Vaccine Damage Payment based on whether:

  • the vaccine, on the balance of probabilities, caused the disability
  • the level of disability is severe

Read about the VDPS claim process for further information on how the level of disability is assessed.

The disability can be:

  • physical
  • mental
  • a mix of both

The length of time it takes to investigate and process a claim varies from case to case.

More information about the VDPS

Visit the Vaccine Damage Payment page on the GOV.UK website for more information and to:

  • find out more information about the scheme
  • check if you are eligible to make a claim
  • find out what to do if you disagree with a decision about your claim

If you receive benefits

A Vaccine Damage Payment can affect your benefits and entitlements if you live in the Isle of Man or Northern Ireland.

If your claim is successful and you receive benefits, you must tell the office that deals with your benefit or tax credit claim. You can get contact details from letters they have sent you.

Other help you can get from the government

You might be able to:

Other financial services

If you need further support, there are also services which can offer advice on managing your money and finances:

Contact us

If you need help with the Vaccine Damage Payment Scheme, contact us by:

Phone: 0300 330 0013

Find out about call charges

We're usually open Monday to Friday, 8am to 4:30pm.

You can also write to us at:

NHS Business Services Authority
Vaccine Damage Payment Scheme
Unit 5 Greenfinch Way
Newburn Industrial Estate
NE15 8NX

Privacy notice

The VDPS privacy notice explains how the Department of Health and Social Care and the NHS Business Services Authority securely store data of those claiming a vaccine damage payment.

The data is used to process a claim and support the administration of the Vaccine Damage Payment Scheme.