This accessibility statement applies to the Data Hub Portal website.
This website is run by the NHS Business Services Authority (NHSBSA). We want as many people as possible to be able to use this website. For example, that means you should be able to:
- navigate most of the website using just a keyboard or speech recognition software, such as Dragon
- listen to most of the website using a screen reader (including the most recent version of NVDA)
- access the website on desktop and mobile devices
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible, as:
- this page does not contain a heading structure, making it difficult to navigate
- this page contains insufficient or redundant alternative text for users with a screen reader and users that hover the mouse over some elements
- this page has images which are difficult to identify with a screen reader
- this page is difficult to navigate using just a keyboard
- the layout of tables can cause difficulty when using a screen reader
- disabling CSS styling or JavaScript can cause difficulty for users of screen readers and other assistive technologies
- this page contains an event handler that may not be accessible
- error messages are complex and difficult to understand
- this page contains an Accessible Rich Internet Application (ARIA) attribute that has not been applied correctly, which makes using assistive technology difficult
- the text of the page will not reflow in a single column when the size of the browser window is changed
- messages and pop-up boxes are not identified clearly by a screen reader
- some pages contain links for adjacent images and links for names that can be repetitive for screen reader users
- some URLs linked on pages have unnecessary letters, numbers and symbols
Feedback and contact information
Contact us if you need information about this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille. We’ll consider your request and get back to you within 5 working days.
We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us using the same email address:
Email: accessibility@nhsbsa.nhs.uk
This email address is only for accessibility queries. It is not for technical queries or IT problems. If you have a query that is not about accessibility, you can contact us by:
Email: DataServicesSupport@nhsbsa.nhs.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
The NHSBSA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
This page does not contain a heading structure making it difficult to navigate. This fails WCAG 2.2 criteria 1.3.1 (Info and Relationships) and 2.4.6 (Headings and Labels).
This page contains insufficient or redundant alternative text for users with a screen reader and users that hover the mouse over some elements. This fails WCAG 2.2 criteria 1.1.1 (Non-Text Content) and 1.4.13 (Content on Hover or Focus).
This page has images which are difficult to identify with a screen reader. This fails WCAG 2.2 criterion 1.1.1 (Non-text Content).
This page is difficult to navigate using just a keyboard. This fails WCAG 2.2 criterion 2.1 (Keyboard Accessible).
The layout of tables can cause difficulty when using a screen reader. This fails WCAG 2.2 success criteria 1.3.1 (Info and Relationships), 1.3.2 (Meaningful Sequence) and 3.2.3 (Consistent Navigation).
Disabling CSS Styling or Javascript can cause difficulty for users of screen readers and other assistive technologies. This fails WCAG 2.2 criteria 1.3 (Adaptable), 2.0 (Operable), 3.2.3 (Consistent Navigation) and 4.1 (Compatible).
This page contains an event handler that may not be accessible. This fails WCAG 2.2 criteria 2.1.1 (Keyboard) and 1.4.13 (Content on Hover or Focus).
Error messages are complex and difficult to understand. This fails WCAG 2.2 criterion 3.3.1 (Error Identification).
This page contains an Accessible Rich Internet Applications (ARIA) attribute that has not been applied correctly which makes using assistive technology difficult. This fails WCAG 2.2 criteria 1.1.1 (Non-text Content), 1.3 (Adaptable), 1.3.1 (Info and Relationships), 2.4.6 (Headings and Labels) and 4.1.2 (Name, Role, Value).
The text of the page will not reflow in a single column when the size of the browser window is changed. This fails WCAG 2.2 criterion 1.4.10 (Reflow).
Messages and pop-up boxes are not identified clearly by a screen reader. This fails WCAG 2.2 success criteria 2.2.1 (Timing Adjustable), 2.2.4 (Interruptions), 2.2.6 (Timeouts) and 4.1.3 (Status Messages).
Some pages contain links for adjacent images and links for names that can be repetitive for screen reader users. This fails WCAG 2.2 criterion 2.4.4 Link Purpose (In Context).
Some URLs linked on pages have unnecessary letters, numbers and symbols. This fails WCAG 2.2 success criterion 3.1 (Readable).
We plan to fix these issues. We'll make sure new content we publish meets accessibility standards.
What we’re doing to improve accessibility
We’re committed to making sure this website is compliant to WCAG 2.2 ‘AA’ standard.
Our accessibility compliance statement will be reviewed regularly. Every newly released website will be designed, built, and tested to meet ‘AA’ standards by default.
Preparation of this accessibility statement
This statement was originally prepared on 26 June 2024. It was last reviewed on 16 January 2025.
This website was last tested on 14 January 2025 against the WCAG 2.2 AA standard.
The test was carried out by the NHSBSA test and development teams. The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.
We tested all the website screens to meet ‘AA’ WCAG 2.2 standards, using manual and automated tests.
We run each webpage through automated Wave, Lighthouse and Axe accessibility tools then manually test with screen readers (NVDA) and standards checklists.
We run representative user journey tests through speech recognition software (Dragon).
These checklists contain standards that have been compiled using WCAG, the NHS service manual and the Government Digital Service (GDS) guidance.