This accessibility statement applies to eOPS landing page.
This website is run by the NHS Business Services Authority (NHSBSA). We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- navigate most of the website using just a keyboard or speech recognition software (Dragon)
- listen to most of the website using a screen reader (including the most recent version of NVDA and JAWS)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible, as:
- some pages have elements which speech recognition software finds difficult to interact with
- pages contain missing or inappropriate form labels
- some pages have images which have missing, redundant or unclear alternative text
- most pages do not contain a heading structure, making it difficult to navigate
- most pages contain layout tables to position content visually which can cause reading and navigation issues, especially for people using screen readers
- all pages contain Accessible Rich Internet Applications (ARIA) attributes that have not been applied correctly, which makes using assistive technology difficult
- improper table captions and missing or incomplete landmark roles make it difficult to navigate and understand the page structure when using a screen reader
- navigation, interaction and information access for screen reader users are impaired by inaccessible redundant title, skip links, headings, focus behaviour, image handling, pop-ups, and timeout messages
- skip link not focusing main content which makes it harder for keyboard users to navigate efficiently
- zooming to 400% causes content to overflow or become inaccessible, affecting users with low vision
- fixed URLs prevent users from bookmarking or easily returning to specific pages
- site features depending on JavaScript stop working entirely if scripting is turned off, blocking access
- help menu opening in a new tab without warning can confuse users and disrupt their browsing experience
Feedback and contact information
Contact us if you need information about this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille. We’ll consider your request and get back to you within 5 working days.
We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us using the same email address:
Email: accessibility@nhsbsa.nhs.uk
This email address is only for accessibility queries. It is not for technical queries or IT problems. If you have a query that is not about accessibility, you can contact us by:
Email: DataServicesSupport@nhsbsa.nhs.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
The NHSBSA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some pages have elements which speech recognition software finds difficult to interact with. This fails WCAG 2.2 success criterion 2.4.6 (Headings and Labels).
Pages contain missing or inappropriate form labels. This fails WCAG 2.2 success criteria 2.4.6 (Headings and Labels), 1.1.1 (Non-text Content), 1.3.1 (Info and Relationships) and 3.3.2 (Labels or Instructions).
Some pages have images which have missing, redundant or unclear alternative text. This fails WCAG 2.2 success criteria 1.1.1 (Non-text Content) and 1.4.5 (Images of Text).
Most pages do not contain a heading structure, making it difficult to navigate. This fails WCAG 2.2 success criteria 1.3.1 (Info and Relationships), 2.4.6 (Headings and Labels) and 3.3.2 (Labels or Instructions).
Most pages contain layout tables to position content visually which can cause reading and navigation issues, especially for people using screen readers. This fails WCAG 2.2 success criteria 1.3.1 (Info and Relationships), 1.3.2 (Meaningful Sequence), 3.2.3 (Consistent Navigation) and 1.4.10 (Reflow).
All pages contain Accessible Rich Internet Applications (ARIA) attributes that have not been applied correctly, which makes using assistive technology difficult. This fails WCAG 2.2 success criteria 1.1.1 (Non-text Content), 1.3.1 (Info and Relationships), 2.4.6 (Headings and Labels) and 4.1.2 (Name, Role, Value).
Improper table captions and missing or incomplete landmark roles make it difficult to navigate and understand the page structure when using a screen reader. This fails WCAG 2.2 success criterion 1.3.1 (MUST: Info and Relationships).
Navigation, interaction and information access for screen reader users are impaired by inaccessible redundant title, skip links, headings, focus behaviour, image handling, pop-ups, and timeout messages. This fails WCAG 2.2 success criteria 2.4.1 (Bypass Blocks), 2.4.6 (Headings and Labels) and 2.2.6 (Timeouts).
Skip link not focusing main content which makes it harder for keyboard users to navigate efficiently. This fails WCAG 2.2 success criteria 2.4.1 (Bypass Blocks).
Zooming to 400% causes content to overflow or become inaccessible, affecting users with low vision. This fails WCAG 2.2 success criterion 1.4.10 (Reflow).
Fixed URLs prevent users from bookmarking or easily returning to specific pages. Site features depending on JavaScript stop working entirely if scripting is turned off, blocking access. This fails WCAG 2.2 success criterion 2.4.5 (Multiple Ways).
Help menu opening in a new tab without warning can confuse users and disrupt their browsing experience. This fails WCAG success criterion 3.2.5 (Change on Request).
What we’re doing to improve accessibility
We’re committed to making sure this website is compliant to WCAG 2.2 ‘AA’ standard.
Our accessibility compliance statement will be reviewed regularly. Every newly released website will be designed, built, and tested to meet ‘AA’ standards by default.
Preparation of this accessibility statement
This statement was originally prepared on 28 May 2025. It was last reviewed on 23 May 2025.
This website was last tested on 23 May 2025 against the WCAG 2.2 AA standard.
The test was carried out by the NHSBSA test and development teams. The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.
We tested all the website screens to meet ‘AA’ WCAG 2.2 standards, using manual and automated tests.
We run each webpage through automated Wave, Lighthouse and Axe accessibility tools then manually test with screen readers (NVDA and JAWS) and standards checklists.
We run representative user journey tests through speech recognition software (Dragon).
These checklists contain standards that have been compiled using WCAG, the NHS service manual and the Government Digital Service (GDS) guidance.