To prevent double handling and potential delays with your email queries, please only send each query to the one relevant email account.
It is not necessary to copy in other teams as all correspondence that is sent to the pension employer account will be forwarded to the relevant account if required, and the account that has been copied in will take no action. This includes any escalations for the Stakeholder Team.
Below are the accounts that NHS Pensions expect employers to use with an explanation as to what the different email accounts should be used for:
|
Email account address |
Purpose of account |
|---|---|
|
nhsbsa.pensionsemployers@nhsbsa.nhs.uk |
All general employer queries and case progress updates. Any supporting documentation/information relating to a request. |
|
datamanagement@nhsbsa.nhs.uk |
All queries in relation to data issues. |
|
polhd@nhsbsa.nhs.uk
|
Sending change of administrator forms for pensions online. PIN and password resets for pensions online main account holders (additional user accounts are administered by the main account holders). Account unlocks for pensions online main account holders (additional user accounts can only be unlocked by the main account holder). Updating account details (if the main account holder changes surname / telephone / email address). |
|
stakeholderengagement@nhsbsa.nhs.uk |
Meetings and forums. Educational needs. Escalation issues. Website and ask us information. |
There are several other email accounts that we use to request information from employers.
These accounts should only be responded to with specific information that has been requested and not to generate new queries.