From 1 September 2017 the Data Management option on the employer helpline will be removed.
Any member records that urgently need updating for members claiming their benefits should be emailed to nhsbsa.datamanagement@nhs.net with the words Award Pending in the subject box. These will be dealt with within 48 hours.
Any non urgent data related queries should also be emailed to nhsbsa.datamanagement@nhs.net.
For any other general queries, please email nhsbsa.pensionsemployers@nhs.net.
The employer helpline will still be available as usual with the following options:
- Option 1 – NHS Pensions Customer Contact Services: For general queries about an employee’s pension or the NHS Pension Scheme.
- Option 2 – POL Helpdesk: For technical issues with Pensions Online or password resets.
Please note: The POL Helpdesk option should only be used for help with technical problems or access issues, or completing an online form (except the AW8). Other queries should be directed to Option 1.