Prior to NHS Pensions processing data received from ESR, checks are made to determine that the data is in the required format and meets the criteria provided to enable successful processing and updating of member records.
If data is not in the acceptable format, it will be rejected and will be reported to employers as a ‘fatal error’.
NHS Pensions have noticed that there has been an increase in some fatal errors and remind employers to check and resolve these as failure to do so will result in data not being updated to the member record.
Fatal errors are not reported through Pensions Online error handling and employers should check their rejected NHS Hub Pensions Interface Reports, accessed via https://esrnhshub.mhapp.nhs.uk/cgi-bin/PenFileManager/ManagerBasic.pl for their individual reports. Employers will need to use their logins to ESR Hub to access these reports. Fatal errors are also not available to NHS Pensions.
You will also receive an automated email from ESR advising when you have any fatal errors.
Information on how to correct fatal errors can be found on in our Guide to ESR-NHS Pensions Interface Reports (Fatal Errors/Warnings) (PDF: 451KB).