Contact us

We and the Department of Health and Social Care take fraud very seriously. We know most students are honest, but some do make fraudulent claims. We're set on catching these students and taking every step possible to protect public funds.

If you suspect someone has made a fraudulent claim, you can report it on the NHS Counter Fraud Authority website.

If you want to complain about any aspect of our service, contact us by:
Telephone: 0300 330 0521
Text relay service phone: 18001 0300 330 0521
Email: lsfcomplaints@nhsbsa.nhs.uk

If we can’t resolve your complaint, we’ll advise you on what to do next. You can find out more in our corporate complaints procedure (PDF: 132KB).

If you think we've made a mistake or you disagree with our decision about your NHS LSF application, you can ask for your application to be independently reviewed.

To ask for an appeal, email us at lsfcomplaints@nhsbsa.nhs.uk or write to us at:

The Review Section
NHS Learning Support Fund
Student Services
Hesketh House
200-220 Broadway
Fleetwood
FY7 8SS

You’ll normally get a response within 10 working days.