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New ill health resources for members and employers

Having recently reviewed our ill health retirement processes, we have published a number of new resources to help support members applying for ill health retirement benefits. 

These include: 

We’ve also: 

  • introduced named contacts for members with terminal illness where life expectancy is less than 12 months. Once the member's application is received, we’re getting in touch to provide a named contact who can help support the member during the application period 

  • worked with our medical advisers to introduce new templates for their ill health retirement decision letters 

We’re continuing to develop more guidance and resources. Our next focus is on: 

  • refreshing our employer guide 

  • updating our Knowledge Base / Ask us articles 

  • developing training sessions for employers 

  • creating a member information session 

We’ll continue to keep you updated as these new resources and updates are shared.