AW8 form errors - often due to incomplete or incorrectly submitted forms - are causing significant delays in pension processing.
We’re reaching out to highlight some recurring issues with AW8 form submissions that are impacting pension processing times and member experience. Many of these issues stem from forms being submitted to NHS Pensions incorrectly or incompletely.
Common issues identified include:
- incomplete declaration sections
- missing or incorrect dates
- unverified or missing signatures
- submission of incomplete forms
- AW8 forms sent via email despite POL access
- no covering email when forms are submitted due to technical issues
- technical issues not reported to POLHD before submission
These issues lead to delays in pension processing, increased queries, frustration for members and employers and risk of non-compliance with scheme requirements.
To help us process pensions efficiently, please:
- cross-check all sections of the AW8 form before submission
- ensure signatures and declarations are complete and accurate
- use POL to submit AW8 forms where access is available
- if email submission is necessary, include an explanation of the issue
- report technical issues to POLHD before sending the form
- implement a pre-submission checklist to reduce errors
We’re committed to helping employers and members navigate the AW8 process smoothly. We’re creating video guides for members, updating employer guidance/checklists, constantly reviewing feedback to improve resources and hosting member and employer support events, including regional meetings.
We urge all employers to follow best practices and use POL where possible. If technical issues arise, please report them before submitting forms via email.
Thank you for your continued support in ensuring a smooth pension experience for our members.