The Data Management Team are currently receiving a high volume of emails. Due to this, it may take longer than usual to respond. The team are working through these requests as quickly as possible, and in the meantime, we ask you do not send any follow up emails. If your request becomes urgent, you can request to escalate your email. This would be considered where an error is delaying the processing of the below:
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Awards (including subawards, partial retirement)
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Ill-health Retirement
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Member has passed away
If you feel you need to escalate the case, please contact us. When contacting you will need to provide the reason for the escalation. Please contact us via our Employer helpline on 0300 330 1353 or you can email us via nhsbsa.pensionsemployers@nhsbsa.nhs.uk
We also want to reiterate the reasons for needing to contact the Data Management Team. The inbox (datamanagement@nhsbsa.nhs.uk) is not for general queries and should only be to clear errors, or if you’ve been unable to make a change on POL and the POL helpdesk has been unable to assist.
If an error occurs after you’ve made a change on POL, only contact us if this will enable us to update the record and clear the error for you. You should provide as much detail as possible so that we can investigate and resolve the issue. It’s also important to provide a full response if we contact you regarding exceptions on records. This prevents any delay in members receiving estimates, refunds, transfers, or payments.