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Using our at scale, multi-channel and multi-award winning contact centre capability

Our contact centre gives coronavirus helpline support to callers ringing the 111 service. 

We set up the dedicated helpline at the request of Public Health England (PHE) and at short notice. 

Within 12 hours we:

  • trained 50 agents
  • developed scripts
  • answered calls. 

The service now has 150 agents and we take over 5000 calls a day.

Feedback from PHE has been really positive.

Reassuring the public and providing accurate information is vital to the coronavirus response.

National Supply Disruption Response

We receive, triage and respond to calls if there are any issues with medicines, medical devices or other product supply in health and care
We provide 24/7 service handling for over 2,000 calls and 2,000 emails a day. We also work with NHSE, DHSC and SCCL, to gain access to central supply chain routes.