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Contact Overseas Healthcare Services

 

UK Global Health Insurance Card (GHIC)

Apply online for a new or replacement UK GHIC

If you cannot apply for a UK GHIC using our online service, contact us using our online form.

You can also contact us by:
Telephone: 0300 330 1350
Telephone from outside the UK: +44 191 283 3909
Monday to Friday, 8am to 6pm and on Saturday, 9am to 3pm (UK time)
Find out about call charges

UK European Health Insurance Card (EHIC)

Apply online for a new or replacement UK EHIC

If you cannot apply for a UK EHIC using our online service, contact us using our online form.

You can also contact us by:
Telephone: 0300 330 1350
Telephone from outside the UK: +44 191 283 3909
Monday to Friday, 8am to 6pm, and Saturday, 9am to 3pm (UK time)
Find out about call charges​​​​​

Provisional Replacement Certificate (PRC)

To apply for a PRC by phone, contact us:

Telephone: 0191 218 1999 
Telephone from outside the UK: +44 191 218 1999
Monday to Friday, 8am to 6pm 
Find out about call charges

If you need a PRC outside of our opening hours, you should call as soon as possible the next working day.

Visit our Temporary cover for emergency treatment abroad page for more information about:

  • how to apply
  • what a PRC covers
  • what information you’ll need to provide

If you have any questions about a PRC entitlement, you can email us at nhsbsa.ohsregistrations1@nhs.net.

S1

If you have any questions about an S1 entitlement, you can contact us by:

Telephone: 0191 218 1999
Telephone from outside the UK: +44 191 218 1999
Monday to Friday, 8am to 6pm
Find out about call charges

Email: nhsbsa.ohsregistrations1@nhs.net

You can also write to us:
S1 applications
Overseas Healthcare Services
Bridge House
152 Pilgrim Street
Newcastle Upon Tyne
NE1 6SN

Visit our Healthcare cover when moving abroad page for more information about S1s.

S2

If you have any questions about an S2 entitlement, you can contact us by:

Telephone: 0191 218 1999
Telephone from outside the UK: +44 191 218 1999
Monday to Friday, 8am to 6pm
Find out about call charges

Email: nhsbsa.ohsapplications@nhs.net

You can also write to us:
S2 applications
Overseas Healthcare Services
Bridge House
152 Pilgrim Street
Newcastle Upon Tyne
NE1 6SN
England

Visit our Planned treatment or giving birth abroad page for more information about S2s.

Claim a refund for treatment costs

If you’ve paid for treatment while travelling abroad, you may be able to claim a refund for what you have paid.

Visit our Claim a refund for treatment costs page for more information about:

  • how to apply
  • what you can claim a refund for
  • what information you’ll need to provide

Make a complaint

If you need to make a complaint about any aspect of Overseas Healthcare Services, including the Immigration Health Surcharge reimbursement, contact us by:

Telephone: 0191 218 1999
Telephone from outside the UK: +44 191 218 1999
Monday to Friday, 8am to 6pm
Find out about call charges

If this helpline has not been able to resolve your complaint, you can contact us by:
Email: nhsbsa.ohscomplaints@nhs.net

This email address is only for customers to register complaints. Any general queries sent through to the complaints email account will not be responded to.

You can also write to us:
Complaints
Overseas Healthcare Services
Bridge House
152 Pilgrim Street
Newcastle Upon Tyne
NE1 6SN

For more information about complaints read the Overseas Healthcare Services complaints policy (PDF: 185KB).