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Help and support

We provide support to our customers by email. If you would prefer us to respond on Microsoft Teams or by phone, state this at the beginning of your message when submitting your enquiry.

Our support team is available Monday to Friday 8am to 5pm. We aim to respond to your query within 5 working days.

ePACT 2

Registration

To find out more on the registration process go to our registering for ePACT2 webpage or email registration@nhsbsa.nhs.uk

Training

Training guides and videos can be found on our ePACT2 user guides webpage. If you have any other questions or require support with ePACT2, contact epact2support@nhsbsa.nhs.uk

We offer a free, personalised webinar training service to all our users. To find out more and book your session visit our ePACT2 training webpage.

Other help

If you have any other questions or require support with ePACT2 contact epact2support@nhsbsa.nhs.uk

eDEN

Registration

To find out more on the registration process go to the ‘Registration’ section of our eDEN webpage or email registration@nhsbsa.nhs.uk 

Training

Training guides and videos covering a range of eDEN topics can be found on our eDEN training hub webpage.

Other help

For eDEN password resets, training and support queries, contact edensupport@nhsbsa.nhs.uk

If you have any other questions about eDEN, contact dentalinsight@nhsbsa.nhs.uk

eOPS

Registration

To find out more on the registration process go to the 'Registration’ section on our eOPS webpage or email registration@nhsbsa.nhs.uk

Training

Training guides and videos covering a range of eOPS topics can be found on our eOPS training hub webpage.

Other help

For eOPS password resets, training and support queries, contact eopssupport@nhsbsa.nhs.uk

If you have any other questions about eOPS, contact ophthalmicinsight@nhsbsa.nhs.uk

Information Services Portal (ISP) 

Registration

To find out more on the registration process go to the ‘Register for the portal’ section of our Information Services Portal (ISP) webpage or email registration@nhsbsa.nhs.uk

Training

Training guides and videos covering a range of topics can be found on our ISP user guidance webpage.

Other help

If you have any other questions or require support with ISP, contact dataandinsightsupport@nhsbsa.nhs.uk

Open Data Portal

Any other help

If you have any data questions unrelated to ePACT2, eDEN, eOPS, Information Services Portal, Catalyst or Open Data Portal, contact dataandinsightsupport@nhsbsa.nhs.uk with your query.