In order to prevent double handling and potential delays, please only direct each query into the one relevant account.
Below are the accounts that NHS Pensions expect employers to use and the reasons the account should be used for:
| Email address | Purpose | Expected response times |
| nhsbsa.pensionsemployers@nhs.net | • All general employer queries and case progress updates • Any supporting documentation/information relating to a request |
2 working days |
| nhsbsa.datamanagement@nhs.net | • All queries in relation to data issues | 3 working days |
| nhsbsa.polhd@nhs.net | • All queries relating to Pensions Online | 3 working days |
| nhsbsa.stakeholderengagement@nhs.net | • Meetings and Forums • Educational needs • Escalation issues • Website and Ask us information |
3 working days |
There are a number of other accounts that we use to request information from employers. These accounts should only be used to respond with the requested information and not generate new queries.