Please remember that if you outsource your pensions activity to a third party provider, it is your responsibility for ensuring the administration of the NHS Pension Scheme is:
a) carried out in a timely manner and is in line with the Scheme regulations
b) is accurately reflected through the updating of member records.
This responsibility lies solely with you as the direct employer to make sure these things happen and to address any issues if the outsourced provider is not providing the service they are contracted to undertake on your behalf (Employer Charter part 2.1 page 6 refers).
Going forward, where issues are identified we will make you aware to enable you to take appropriate action.