Following on from an email migration IT Project within the NHSBSA, the following email accounts are to be used going forward by NHS Pension Employers. Members must not be advised to use these accounts.
Email: nhsbsa.pensionsemployers@nhsbsa.nhs.uk - For general employer queries, case progress updates and supporting documentation and information relating to a request other than those listed below.
Email: stakeholderengagement@nhsbsa.nhs.uk - For meetings and forums, educational needs, escalation issues and website and Ask Us information.
Email: illhealthcases@nhsbsa.nhs.uk - For employers to send AW33E if they need to be dealt with urgently.
Email: datamanagement@nhsbsa.nhs.uk - For all queries in relation to data issues. If the query is in relation to a record that urgently needs updating for a member claiming their benefits, the employer must email with the subject Award Pending. These will be dealt with within 48 hours.
Email: polhd@nhsbsa.nhs.uk - For queries relating to Pensions Online (POL) for updating account details, account unlocks, PIN and password resets and sending change of administrator forms.
Email - polia3@nhsbsa.nhs.uk – For any additional information required for the processing of a members retirement.
Email: nhsbsa.trsemployers@nhsbsa.nhs.uk - For all queries relating to Total Reward Statements (TRS).
Email: pensionsfinance@nhsbsa.nhs.uk For NHS Pensions Finance queries from all employers.
Email: schemeaccess@nhsbsa.nhs.uk - For scheme access IP, APMS and direction bodies queries.
Email: greenbury@nhsbsa.nhs.uk - For all queries relating to the Greenbury exercise.
Email: nhsbsa.schemeaccess@nhs.net - For changes to their organisation contact details, including names, telephone numbers, postal addresses and email addresses for Pension Administrators, Finance Directors, Human Resource Directors and Chief Executives.
Email: annualallowance@nhsbsa.nhs.uk - For queries relating to Annual Allowance.
Apart from nhsbsa.pensionsemployers@nhsbsa.nhs.uk which comes through to CCS on Dynamics and get our standard auto-reply, the other mailboxes will send their own auto-reply to all emails received. As this is from an Outlook account, it will come up as an 'Out of Office' message but the content will explain when the employer should get a response.