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Supporting NHS returning to work during the coronavirus (COVID-19) outbreak

We’ve created a customer service team to look after all former NHS clinicians who want to return to work during the coronavirus (COVID-19) outbreak.

The team was set up at very short notice within our HR Shared Services in response to a request from NHS England.

The team handles all enquiries and provides advice and guidance. The team has also:

  • started triaging the existing email backlog to the 35,000 responses to the original campaign
  • developed tracking processes
  • evaluated the user experience and made recommendations for improvements