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Universal Credit toolkit

People claiming Universal Credit (UC) can get free NHS prescriptions, NHS dental treatment, and help with other NHS costs if their earnings in their last assessment period were either:

  • £435 or less
  • £935 or less, if their UC includes a child element or they have limited capability for work or work-related activity

This toolkit contains information and resources to help people understand the rules around eligibility, and support them to claim free NHS prescriptions and dental treatment correctly.

Groups and organisations such as Citizens Advice, food banks, and local authorities, as well as pharmacies and dental practices, are encouraged to use the resources to help spread the message about help with NHS health costs.

Download Universal Credit toolkit (PDF: 983KB)

The toolkit includes:

  • the latest key messages, which will be updated regularly
  • social media content and images
  • suggested information to use in newsletters and bulletins

Other resources


A4 poster (PDF: 413KB)

A5 flyer (PDF: 413KB)

Waiting room screens (PowerPoint: 1.5MB)

SMS and waiting room content (PDF: 275KB)


A4 poster (PDF: 411KB)

A5 flyer (PDF: 412KB)

Waiting room screens (PowerPoint: 1.5MB)

SMS and social media content (PDF: 67KB)


A4 poster (PDF: 413KB)

A5 flyer (PDF: 414KB)

Easy read

A2 poster (PDF: 5MB)

If you have any feedback on these materials or suggestions for additional resources, email