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Contact NHS Help with Health Costs

Contact us using our online form

You can contact us using our online form.

To complete it, fill in your details and select the service you need to contact from the drop-down menu on the form.

Contact us by telephone

You can also contact each of our services by telephone.

All of our lines are open Monday to Friday, 8am to 6pm and Saturday, 9am to 3pm, unless otherwise stated.

Find out about call charges​​​​​​

  • NHS Prescription Prepayment Certificates (PPCs): Telephone 0300 330 1341
  • NHS Hormone Replacement Therapy Prescription Prepayment Certificates (HRT PPCs): Telephone 0300 330 2089
  • Medical and maternity exemption certificates: Telephone 0300 330 1341
  • NHS tax credit exemption certificate: Telephone 0300 330 1347
  • NHS Low Income Scheme: Telephone 0300 330 1343
  • Dental Exemption Checking Service (penalty charges): Telephone 0300 330 1293
  • Prescription Exemption Checking Service (penalty charges): Telephone 0300 330 9291

Textphone

If you're deaf or hard of hearing and you have a textphone (sometimes called a minicom), you can contact us using the Text Relay service. Dial 18001 then the relevant phone number. 

Our postal address

NHS Help with Health Costs 
Bridge House 
152 Pilgrim Street 
Newcastle upon Tyne 
NE1 6SN

Complaints

Contact the relevant service directly.

If they cannot resolve the issue, our advisers will help you with the next stage of our complaints procedure (PDF:156KB).