“Maximising the recovery of debt whilst protecting public funds and providing support to our customers that Is effective, efficient and delivers fair outcomes to all.”
The NHSBSA has a duty to safeguard public funds and deliver value for money for taxpayers. Our Financial Operations Debt Management Strategy outlines the approach Financial Operations take to recover debts owed to the NHSBSA, its Sponsor, and Commissioner.
We are committed to achieving fair outcomes for all by adopting best practices, reducing public sector debt, and providing strong support to both our colleagues and customers.
You can read more about this in the NHSBSA Financial Operations Debt Management Strategy 2023-26 (PDF: 452KB).