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Contact NHS Help with Health Costs

NHS Prescription Prepayment Certificates

Contact us

Online: using our online form
Telephone: 0300 330 1341
Monday to Friday, 8am to 6pm and Saturday, 9am to 3pm.Find out about call charges​​​​​​

NHS Hormone Replacement Therapy Prescription Prepayment Certificates

Contact us

Online: using our online form
Telephone: 0300 330 2089
Monday to Friday, 8am to 6pm and Saturday, 9am to 3pm.Find out about call charges​​​​​​

Medical and maternity exemption certificates

Contact us

Online: using our online form
Telephone: 0300 330 1341
Monday to Friday, 8am to 6pm and Saturday, 9am to 3pm.Find out about call charges

NHS tax credit exemption certificate

Contact us

Online: using our online form
Telephone: 0300 330 1347
Monday to Friday, 8am to 6pm and Saturday, 9am to 3pm.Find out about call charges

NHS Low Income Scheme

Contact us

Online: using our online form
Telephone: 0300 330 1343
Monday to Friday, 8am to 6pm and Saturday, 9am to 3pm.Find out about call charges

Prescription Exemption Checking Service (penalty charges)

Contact us

Online: using our online form
Telephone: 0300 330 9291
Monday to Friday, 8am to 6pm and Saturday, 9am to 3pm.Find out about call charges

Dental Exemption Checking Service (penalty charges)

Contact us

Online: using our online form
Telephone: 0300 330 1293
Monday to Friday, 8am to 6pm and Saturday, 9am to 3pm.Find out about call charges

Textphone

If you're deaf or hard of hearing and you have a textphone (sometimes called a minicom), you can contact us using the Text Relay service. Dial 18001 then the relevant phone number. 

Our postal address

NHS Help with Health Costs 
Bridge House 
152 Pilgrim Street 
Newcastle upon Tyne 
NE1 6SN

Complaints

Contact the relevant service directly.

If they can't resolve the issue, our advisers will help you with the next stage of our complaints procedure (PDF:131KB).