HC2 certificates (full help with health costs)

If you lose or damage your certificate, we can send you a replacement. You will receive your replacement certificate within 10 working days.

Contact us

If you still need help with your health costs when your certificate expires, you must re-apply by completing a new HC1 form.

In most cases, you don’t need to tell us if your financial circumstances change after you receive your certificate. You can continue to use your certificate until it expires.

However, if your certificate is valid for five years, certain changes may affect the validity of your certificate. Please contact us if you have a five year certificate and your circumstances change.

If your address changes, please contact us so we can update our records.

If your name changes, we will update your certificate. You will need to send us your existing certificate, plus one of the following:

• a copy of your marriage certificate
• a copy of your civil partnership certificate
• a copy of your deed poll
• a copy of your passport
• a copy of your Decree Absolute

Our address is:

NHS Help with Health Costs
NHS Business Services Authority
Bridge House
152 Pilgrim Street
Newcastle upon Tyne
NE1 6SN