Our purpose: We deliver business service excellence to the NHS to help people live longer, healthier lives.
Our vision: To be the provider of national, at scale business services for the health and social care system, transforming and delivering these services to maximise efficiency and meet customer expectations.
Strategy and Business Plan
NHSBSA Strategy for 2024 to 2029 (PDF: 9MB)This is v1.0 published on 22 April 2024.
NHSBSA Business Plan for 2024 to 2025 (PDF: 8.6MB)This is v1.0 published on 26 July 2024.
The documents provided on this page are accurate at the time they were published.
If our plans change (for example, due to changes in government policy affecting the services that we provide) we may issue addenda or changes to these documents. They will be available on this page.
You can read our Data Strategy for 2024 to 2029.
Annual reports and accounts
NHSBSA Annual Report and Accounts 2023 to 2024 (PDF: 14.5MB)NHSBSA Annual Report and Accounts 2023 to 2024 (Web accessible version) (PDF: 6MB)NHSBSA Annual Report and Accounts 2022 to 2023 (PDF: 3.3MB)NHSBSA Annual Report and Accounts 2022 to 2023 (Web accessible version) (PDF: 13.8MB)NHSBSA Annual Report and Accounts 2021 to 2022 (PDF: 3.21MB)NHSBSA Annual Report and Accounts 2021 to 2022 (Web accessible version) (PDF: 16.4MB)NHSBSA Annual Report and Accounts 2020 to 2021 (PDF: 8.18MB)NHSBSA Annual Report and Accounts 2020 to 2021 (Web accessible version) (PDF:10.2MB)NHSBSA Annual Report and Accounts 2019 to 2020 (PDF:12MB)NHSBSA Annual Report and Accounts 2019 to 2020 (Web accessible version) (PDF:4.3MB)NHSBSA Annual Report and Accounts 2018 to 2019 (PDF:11.6MB)NHSBSA Annual Report and Accounts 2017 to 2018 (PDF: 4MB)NHSBSA Annual Report and Accounts 2016 to 2017 (PDF: 6.89MB)NHSBSA Annual Report and Accounts 2015 to 2016 (PDF: 2.24MB)NHSBSA Annual Report and Accounts 2014 to 2015 (PDF: 1.87MB)
Earlier annual reports are available on request from our Corporate Secretary.