The NHS Business Services Authority (NHSBSA) is a forward-thinking organisation focused on delivering business service excellence for the NHS. We help the NHS to run efficiently by providing platforms, systems, and services to support the NHS workforce, primary care, and millions of UK citizens.
Our Digital, Data and Technology (DDaT) directorate provide the digital and technical solutions which underpin these services and enable our users to complete tasks and transactions from devices across the world, as and when they need to. We aim to be the digital train track on which national and at scale business services operate driving productivity and efficiency. This is complimented by our user centred approach to service design which ensures we put users at the heart of what we do, put in place accessible solutions, assisted digital and non-digital routes to ensure our services are available to anyone and everyone who needs them and drives positive customer experience.
The importance of data across our organisation is profound and due to the national, at scale services we provide, we produce, collate and curate a vast amount of diverse and invaluable NHS data. Our data is critical to how we run and continuously improve our services but can also benefit the wider health and care system.
While the Digital, Data and Technology departments have been a fundamental part of our organisation for years, they only came together as a single directorate in 2022. This merging aimed to support closer working, remove duplication and deliver efficiencies across three areas which are inextricably linked. While the coming together of the three areas into a single directorate has already delivered benefits, we recognise that we have further to go in establishing a one DDaT culture and embedding the consistent ways of working which will help optimise our approach to delivering for our customers and ensuring that each and every one of our colleagues feel equally valued and supported within the directorate.
This strategy sets out, for the first time, our vision, principles and priorities as a single DDaT directorate, and outlines key steps and opportunities to optimise and leverage our invaluable skills and capabilities in alignment with our organisational strategy and goals.
We are also committed to openness and transparency. We collaborate and innovate with partners and stakeholders to drive and support improvements in the NHS workforce, patient outcomes, patient safety, and taxpayer value.