Who we are
Today our DDaT directorate is comprised of more than 500 colleagues and is structured around seven key functions. Colleagues from across these functions come together to form the multidisciplinary teams who deliver for our organisation and the wider health and care system.
The functions are:
- DDaT Governance
- DDaT Strategy and Data Management
- Data Science, Advanced Analytics and Statistics
- Data Services
- Cyber Security and Infrastructure Service
- DDaT Delivery, Consultancy and Product
- DDaT People
Our 2023 achievements
Delivered across the lifecycle of our products and services
- Delivered 57 new service wrappers.
- Successful migration to NHSBSA email.
- Conducted 16 operational readiness reviews.
- Implemented 18 early life support programmes.
- Launched NHS Jobs 3 enabling NHS Jobs 2 to close.
- Closed public access to COVID Pass.
- Published the Healthcare Inequalities and Child Health Insights reports.
- Launched the Carbon Impact Dashboard.
- Supported 22,793 assets, 4,300 windows and Mac devices, 1,700+ servers.
- Closed 1,475 changes and 59 problem records.
- Service desk handled 87,760 incidents, 26,418 service requests.
- Resolved over 16,500 data services cases.
Supported, recognised and rewarded our people
- Appointed Principle DDaT People Lead.
- Published our DDaT People strategy.
- 64 colleagues (12%) progressed into more senior roles.
- 6 DDaT finalists at the annual We CARE Awards.
- Welcomed 150 new starters and held 12 DDaT wide inductions.
Put our customers at the heart of what we do
- 950 research participants, 581,000+ user feedbacks, 32 million items of data to help improve our services.
- Produced 53 accessibility reports.
- 4,518 design iterations to prototypes based on user research.
- Data product training for 1,022 users.
Met standards and delivered new ones
- Launched our DDaT playbook and community.
- Established our data architecture team and launched our data architecture standards.
- NHS Healthy Start passed beta assessment.
- Immigration Health Surcharge reimbursement passed live assessment.
Developed and supported our professions
- Established Head of Software Engineering role and Professional Lead roles for Design, Research and Delivery Management.
- Grew our Data communities.
- Held 24 design and 20 UR communities.
- Had 80 test community attendees and 630 attendees at data bytes and coffee and coding meets.
Delivered automation and efficiencies
- Removed 3,000 hours a year of manual effort.
- Automated the community pharmacy assurance framework survey saving £5,000 a year.
- Automated the supply shortage protocol.
- Replaced manual claims in the blood pressure checking service in MYS with an API.
- Built in automation to balanced business scorecard production.
- Saved 7 man hours per major release with new test report.
- Cloud migration to deliver estimated 35% reduction in operating cost.
- Prescription Prepayment Certificate (PPC) onboarded to MYS.
Continued our journey to working in the open
- Launched the FOI responses area on the open data portal.
- Pharmacy quality scheme open data published and accessed over 1,000 times.
- Immigration Health Surcharge our first team to use coding in the open.