We carry out research to learn what people need from our services.
We carry out surveys to analyse and understand trends within our organisation.
We may ask for your permission to make notes, take your photo, and make voice or video recordings. These are to remind us who we spoke to and what you said.
Why we process your information
We may ask for personal information to help us understand what people need from our services and how we can improve our organisation, such as:
- your experience of using our services and working for us
- how you find out about our services
- the technology you use
Your information will be used to help plan and make improvements to NHS services and direct patient care, as well as improvements to working within our organisation.
Sharing your personal information
We ask for your permission to share your information with people we work with, including other government organisations.
Your information will not be transferred outside the UK or European Economic Area.
Keeping your personal information
Your personal information will be deleted from our systems:
- one year after the research was completed, unless you ask us to delete it sooner
- up to 10 years after the survey you took part in was completed or the retention period stated when you provided your consent
Your rights
The information you provide will be managed as required by Data Protection law.
You have the right to:
- receive a copy of the information we hold about you
- request your information be changed if you believe it was not correct at the time you provided it
- request that your information be deleted if you no longer want to take part in our research
How to withdraw your consent
You can withdraw your consent via the instructions provided at the time you originally provided your consent.
If you are an NHSBSA colleague or leaver and want to withdraw your consent for your Grow survey data, complete our consent withdrawal form.
Be advised that once you withdraw your consent, your identifiable data will be anonymised by the NHSBSA within 5 working days.
Find out more about your rights and how we process information.