This page was last updated on 5 September 2024.
We’re currently receiving high volumes of retirement applications. This means it’s taking us longer than usual to process payment of retirement benefits.
While we prioritise making payments to our members, it may take us longer than usual to process requests for estimates and transfers.
We’re working hard to reduce this time and sincerely apologise for the delay. We'll keep you up to date with your request by text or email.
Payments
| Payments | Current processing times |
|---|---|
| Payment of your retirement benefits |
Within 40 calendar days from the date of your retirement, or from the date we received all information required to process your application. |
|
Ill Health Retirement benefits - within 20 working days of receipt of your application. Serious Ill Health benefits - within 48 hours of receipt of your application. |
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Within 30 calendar days from the date we received all information required. |
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Refund of your contributions after opting out of the NHS Pension Scheme |
Within 1 calendar month of receipt of your application. |
Estimates
| Estimates | Current processing times |
|---|---|
| Receiving your Estimate |
Within 40 working days of receipt of your request. |
Your Annual Benefit Statement for 2023-24 will be available from mid-August 2024. You can access this using the Electronic Staff Record (ESR) or via My NHS Pension.
If you've not yet received your registration information for My NHS Pension and you're in the groups currently being invited, you can request your unique registration codes by using our online form and selecting 'My NHS Pension registration'.
Transfers
|
Transfers in and out of the NHS Pension Scheme |
Current processing times |
|---|---|
| Receiving your transfer in estimate |
We're processing in date order, working on the oldest requests first. We anticipate being back to normal service by November 2024. If you're approaching or have passed your first employment anniversary, we'll still process your application as long as we receive it before this date. |
| Transfer in completion |
We're processing in date order, working on the oldest requests first. We anticipate to be back to normal service by November 2024. If you're approaching or have passed your first employment anniversary, we'll still process your application as long as we receive it before this date. |
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We're processing in date order, working on the oldest requests first. We anticipate to be back to normal service by October 2024. |
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| Transfer out completion |
We're processing in date order, working on the oldest requests first. We anticipate to be back to normal service by October 2024. |
Other service areas
| Other service areas | Current processing times |
|---|---|
| Pensions On Divorce - Receiving your Cash Equivalent Transfer Value (CETV) |
We're processing in date order and anticipate being back to normal service by September 2024. If you need your CETV urgently due to an upcoming court date, contact us with evidence of your court date at: pensionspod@nhsbsa.nhs.uk. |
| Nomination completion |
Within 30 calendar days of receipt of your request. If registered, you can update your nominations using My NHS Pension. For more information on registering, visit our My NHS Pension webpage. |
| Additional Pension Application |
We're processing in date order, working on the oldest requests first. We anticipate to be back to normal service by October 2024. The new Additional Pension Calculator is now available: Additional Pension Calculator. |
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Within 35 working days of the receipt of your agreement to proceed with your application. |
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(Including missing service, MHO, special class, service statements) |
Within 40 working days of request. |
In some circumstances, it may take our teams longer to resolve your request. This could be because:
- your pension record and membership history may be complex
- we need more information from yourself or your employer
- you're affected by the Public Service Pensions Remedy (McCloud)