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Current processing times for NHS Pensions

This page was last updated on 28 November 2024.

Payments

Payments Current processing times
Payment of your retirement benefits

Within 30 calendar days from the date of your retirement, or from the date we received all information required to process your application.

Payment of your ill health retirement benefits

Ill Health Retirement benefits - within 20 working days of receipt of your application.

Serious Ill Health benefits - applications will be prioritised and paid as a matter of urgency.

Payment of bereavement benefits - Death in service lump sum, survivor pension, dependent child pension

Within 30 calendar days from the date we received all information required.

Refund of your contributions after opting out of the NHS Pension Scheme

Within 1 calendar month of receipt of your application.

Estimates

Estimates Current processing times
Receiving your Estimate

Within 40 working days of receipt of your request.

Your Annual Benefit Statement for 2023-24 will be available from mid-August 2024. You can access this using the Electronic Staff Record (ESR) or via My NHS Pension.

If you've not yet received your registration information for My NHS Pension and you're in the groups currently being invited, you can request your unique registration codes by using our online form and selecting 'My NHS Pension registration'.

Transfers 

Transfers in and out of the NHS Pension Scheme

Current processing times
Receiving your transfer in estimate

Within 2 calendar months of the receipt of your request.

Transfer in completion

Within 2 calendar months of receiving payment from the old scheme.

Receiving your transfer out estimate

Within 2 calendar months of the receipt of your request.

Transfer out completion

Within 6 calendar months of the receipt of your agreement to proceed with your application.

Other service areas

Other service areas Current processing times
Pensions On Divorce - Receiving your Cash Equivalent Transfer Value (CETV)

Within 3 calendar months from the date we receive all completed forms required.

If you need your CETV urgently due to an upcoming court date, contact us with evidence of your court date at: pensionspod@nhsbsa.nhs.uk.

Nomination completion

Within 15 working days of receipt of your request.

If registered, you can update your nominations using My NHS Pension. For more information on registering, visit our My NHS Pension webpage.

 Additional Pension Application

Within 20 working days of receipt of your request.

The new Additional Pension Calculator is now available: Additional Pension Calculator.

Early Retirement Reduction Buy Out (ERRBO) Application

Within 20 working days of the receipt of your agreement to proceed with your application.

Service Request

(Including missing service, MHO, special class, service statements)

Within 40 working days of request.

In some circumstances, it may take our teams longer to resolve your request. This could be because: