Skip to main content Skip to footer

Contact NHS Pensions - pensioners

If you have any questions about your NHS Pension, you can contact us by:

Telephone: 0345 121 2522
Outside the UK: +44 191 283 0303
Monday to Friday, 8am to 6pmFind out about call charges

X (formerly Twitter): direct message @nhs_pensions

You can write to:

NHS Pensions
PO Box 683, Unit 5
Newcastle Upon Tyne

All handwritten envelopes will require the postage to be paid. Royal Mail will not accept:

  • handwritten freepost envelopes
  • pre-paid envelopes  where the address has been changed


If you wish to complain about any aspect of the NHS Pension Scheme, you can contact us by telephone: 0300 3301 346Find out about call charges

If the helpline have not been able to resolve your complaint, you can contact the complaints team by email:

This email account in only for customers to register complaints. Any general queries sent through to the complaints email account will not be responded to.

For more information about complaints read NHS Pension Scheme - Complaints and disputes procedures (PDF: 234KB). This contains a 'Complaints and disputes application form' for you to complete and submit.