NHS employers can contact NHS Pensions by phone, email or post.
Pensions Online (POL)
You can contact Pensions Online (POL) helpdesk by:
Telephone: 0300 3301 353
Monday to Friday, 8am to 6pmFind out about call charges
If you are wanting to submit change of administrator forms or request pin and password resets, account unlocks or update account details for the main account holder:
NHS Pension Scheme Finance
For queries relating to NHS Pension Scheme Finance, contact Pensions Finance by:
You can write to:
PO Box 2269
All handwritten envelopes will require the postage to be paid. Royal Mail will not accept:
- handwritten freepost envelopes
- pre-paid envelopes where the address has been changed
You can order copies of the retirement benefits claim form (AW8), consideration of entitlement to ill health retirement benefits form (AW33E) and application for a refund of pension contributions form (RF12) through our online ordering portal.
If you have access to the Primary Care Support England (PCSE) portal, you can order these forms without completing the following registration.
Employer guidance on sending forms to NHS Pensions
At the start of the COVID 19 outbreak we took a number of steps to support employers who were encountering issues due to the lockdown restrictions. This included agreeing to accept certain applications forms in PDF/Word format via email, instead of by post.
Once received the NHS Pensions scanning team save the application to the member's file and arrange for the correct service team workflow to be launched. This has proved to be a successful and efficient way of handling paperwork and we thank those employers who have quickly adapted to the changes.
In order to ensure the continued efficiency of this process, this article and the table below clarifies the forms we can receive in this manner.
- There are no changes to the submission of Pensions Online forms and employers should continue to use POL for this purpose.
- Where a wet signature is required the employer should include within the covering e-mail the reasons this was not possible.
|COVID19 Life Assurance Forms||COVID 19 Scheme|
|AW8, AW8P, AW8/11A, AW8 SUPP, AW343||Awards|
|D6, D6A, AW9, AW9P, AW11, AW158, AW111, AW11PC, AW135, D10, D12, D13, D15, DE##, G60, Death Certificates, Tell us once||Bereavements|
|AW33E, AW240||Ill Health|
|SMR, SM1, SM215, SM333, SM27A, SM27B, SM27C, SM27D, SM Retro1, SM Retro2, SMPTA1, PPSM1||Service|
|Transfer in forms A and B, Transfer out UK TV out guide, TV 18, CETV requests||Transfers|
|AP1, AB54, ERRBO1, ERRBO2||AVC|
|Pensions on divorce, PD1, PD2, PPSM1||POD|
|DB1, DB2, DB2PC, PN1, PN2, NOM1||Nominations|
|SD55, 65, SS10||Data Team|
|SMR9, SMR9EA||Protection of Pay|
|RE08, RE09, AW70, Re-employment Form||Pensioner Admin|
Pensions scanning services email: firstname.lastname@example.org
Employer general enquiries email: email@example.com (employers only)
Or contact the Employer helpline:
Telephone: 0300 3301 353
Monday to Friday, 8am to 6pm
Pensions Online Helpdesk (POL) email: firstname.lastname@example.org