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Stakeholder engagement team

Our team is here to help you administer the scheme and can help with any queries you may have.

Our purpose is to:

  • engage, educate and escalate any issues
  • act as the voice of employers
  • ensure collaborative working within our organisation

Our role is to work with a team of experienced administrators who:

  • help to maintain the employer and stakeholder email accounts
  • keep contact details up to date
  • co-ordinate stakeholder events

As a team, we take an active role in:

  • attending regional pension group meetings
  • hosting some regional pensions special interest group (SIG) meetings
  • providing regular updates
  • delivering educational training

Contact us

Our stakeholder engagement managers are responsible for different employer types of issues.

Email for all general employer queries, case progress updates and supporting documentation or information relating to a request.

Email the stakeholder engagement team for queries that include:

  • meetings and Forums Requests
  • educational needs
  • escalation issues
  • website and ask us information

If your organisation would like to request training or attendance directly from the stakeholder engagement team, complete the event / meeting request form (Word:241KB) and email the team for consideration.

To report service incidents and suggest improvements, you can use the service improvement/incident form (PDF: 149KB) to suggest improvements or raise issues.

The form must be sent to by a named pensions administrator.

The Stakeholder Engagement Team will take forward any incidents reported. They'll ask the referrer to submit a business development form (PDF: 222KB) to their regional pension group (if applicable). 

Use the flowchart for incidents and changes (PDF: 258KB) if you would like more information.

We'll respond to all requests with a full response. It will explain what we are doing to help or give a reason why a suggestion cannot be taken forward.

Read more about the NHS Pensions service improvement and development board in the terms of reference (PDF: 91KB).