My NHS Pension

You can find your unique alphanumeric codes in your letter.

You'll be asked to provide known facts, including:

• first name
• date of birth (DD/MM/YYYY)
• National Insurance number
• NHS Pensions member number

Your member number can usually be found on your payslip listed as ‘SD ref’, or you can find it at the top of your current Total Rewards Statement (TRS) / Annual Benefit Statement (ABS), listed as 'member number'.

When inputting your member number to register for My NHS Pension, just include the 8-digit number, you do not need to add ‘SD’ at the start.

Your National Insurance number must not include any spaces when inputting.

If you need help finding your member number, contact nhsbsa.mynhspension@nhsbsa.nhs.uk.

Username

Your username can be up to 15 characters. Usernames are unique, so it will be rejected if the username is already in use.

The system is set up to ensure you use the strongest but easiest to remember password.

Password

Your password must:

• be at least 12 characters long
• contain only letters.

We suggest that you try using the ‘3 random words’ method as recommended by the National Cyber Security Council (NCSC).

We recommend that you use a personal email address to register for My NHS Pension. This way, if you ever leave NHS employment, you'll still be able to access your account.

Once registration is completed, you'll be sent an email for verification.

Check all your folders, including junk, for an email from ‘mynhspensionnoreply@nhsbsa.nhs.uk’.

This email will include a link that will verify your account. The link will take you to the My NHS Pension portal and a verification message will appear.

If you've already clicked the link, an error message will appear.

If you're not sure if you've been verified, then log in and if there's no reminder to verify your email then it has been completed.

Your answers to your chosen security questions should be alphanumeric.

You are not able to include punctuation or special characters.

Once registered, you'll be asked to log in.

You'll be asked to set up a two-factor authentication.

You can choose either:

• SMS
• Authenticator app - popular choices are Google, Apple or Microsoft authenticators

Follow the on-page actions to complete either authentication.

For both options, you'll be presented with recovery codes. We recommend you store these in a secure place. These codes will be required if you lose access to your phone or authentication device.

Some authenticators may ask you to authenticate CompendiaID instead of MyNHSPension.nhsbsa.nhs.uk - authenticate CompendiaID if asked. We're working to update this.